We want you to be completely satisfied with the products you purchase at VQActionCare.com. That’s why we offer a 30-day return policy for new, unused products. We will refund the purchase price (less shipping charge) or offer a credit for the purchase amount (less shipping charge) if you would like to exchange it for any other product at VQActionCare.com.
With returns for “refund only,” there is a 15% restocking fee when you are refunded. If you are exchanging for another product, your restocking fee is waived. If an item shipped for free, the credit returned to the customer will be less the actual shipping cost of the item incurred by VQActionCare.com.
The customer is responsible for freight charges when shipping returned product back to VQActionCare.com. Your freight cost for returning the products may vary compared to the amount we originally charged you for shipping, due to the carrier you choose to use, fuel surcharges, etc. We strongly encourage you to obtain a tracking number and proof of shipping receipt as we will not be liable for returns that are lost or damaged in transit.
Follow the directions below for quickest returns
- Check to make sure that you are within 30 days of the order date to process your return.
- Check to make sure that your item is in “new” condition, meaning it has just been tried on and is not damaged in any way.
- Check to make sure that everything (including instruction manuals if applicable) that came in the original shipping box is returned.
- Call our corporate office toll-free at 877-368-6800 to request a “return authorization” (RA#). Our office hours are 7:00am to 5:00pm, Pacific Time, Monday through Friday.
- Re-package the product in the original box if possible and send it to: The Best Brace, in accordance with the return instructions that you receive.
- Make sure to include your name, phone number, return authorization number (RA#), and Customer ID number (if available) with the shipment.